Learn More About One-Time Orders



Place a single order for transit tokens, tickets, and passes.

  • Accounts: All purchases on MTA.CommuterDirect.com® require an account. If you already have an account with us, please log in using the form at the top of the page. If you do not have an account with us, please setup an account so you can have access to all the great features available to MTA.CommuterDirect.com® customers.
  • SmartBenefits and fare vouchers: You are able to pay for your purchase using SmartBenefits and fare vouchers. To pay for a One-Time Order with a Payment Voucher, you must have a Credit Card saved in your account. If the Payment Voucher does not cover your total order amount, your credit card will be charged for the remaining balance of your order. SmartBenefits and fare vouchers are due within 10 business days of your order. Please fill out the Fare Voucher Mail-In Form, print it out, and send it in with your fare vouchers within 10 business days of your order date. If we don't receive the Payment Voucher(s) within 10 business days, your order will be charged to your submitted payment account.
  • Shipping Information: Please note there is a shipping charge on every MTA.CommuterDirect.com® order each time an order is shipped. The shipping charge, however, will be waived on MARC or VRE orders shipped under the US First-Class Mail option. Bulk shipping rates are available for one-time orders, the rate is based on product quantity and dollar amount. One-time orders placed before 2:00pm EST on a business day will be shipped same day. One-time orders placed after 2:00pm EST or on a non-business day will ship next business day. For more information about our shipping policies, rates, and carriers please visit our Help & Information System.
  • One-time Orders for February Tickets: If you are trying to place a onetime order for a February ticket, please note that the February tickets are not available until 2:00 PM on the 9th of January. Orders submitted before 2:00pm on the 9th of January will be for a January ticket. We encourage you to create a renewable order starting for February. Renewable orders will be automatically sent each month provided there is a valid payment method in your account wallet (SmartBenefits, employer sponsored debit card, credit card, etc.) with no further action required by you.

News...

Closed Friday for Inauguration Day

The Commuter Store, Mobile Commuter Store, CommuterDirect.com Customer Service Call Center, and ART - Arlington Transit Call Center will be closed Friday, January 20 for Inauguration Day. Arlington County government offices will be closed. CommuterDirect.com orders placed after 2 p.m. on Thursday, January 19 will be processed and shipped on Monday, January 23. ART service for Jan. 20
January 17, 2017, CommuterDirect.com

Travelling to, from Union Station January 18-22

The presidential inauguration on Friday, January 20, and related events, are expected to bring large crowds to Washington, D.C. Amtrak, MARC, VRE, and Metrorail passengers arriving at or departing from Union Station should allow extra time. Tips from Amtrak.
January 13, 2017, CommuterPage.com