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For online help and information, visit our MTA.CommuterDirect.com® Help & Information System.

MTA.CommuterDirect.com® Customer Service
For additional assistance with your transaction, or to ask commuting or MTA.CommuterDirect.com® shopping questions, please contact Customer Service:

MTA.CommuterDirect.com® Customer Service
PO Box 12176
Arlington VA 22219
Phone: (410)697-2212
Fax: 703-524-4959
TDD (deaf and hard of hearing only, calling from MD, DC, and VA): 711
Email: questions@CommuterDirect.com

Office hours: Monday - Friday, 7 a.m. - 6 p.m. (eastern time).

To ask questions in person or purchase tickets, tokens and passes over the counter, visit any of the four Arlington locations of The Commuter Store® or the Mobile Commuter Store.

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About MTA.CommuterDirect.com
MTA.CommuterDirect.com is your offical source for MARC Train and MTA Commuter Bus passes.

News...

Union Station prepares for a concourse makeover

The concourse at Washington’s Union Station will undergo a makeover beginning in the fall, a project that will double its capacity, relieve crowding and make for a more accessible and comfortable customer experience, Amtrak says. Read more...
Luz Lazo, January 12, 2019, Washington Post

Purple Line may open a year late

The opening of Maryland’s Purple Line is at least a year behind schedule, and delays have added at least $215 million to the light-rail line’s cost, according to project documents. Read more...
Katherine Shaver, January 10, 2019, Washington Post