Learn More About Recurring Orders



Recurring orders are automatically renewed each calendar month, and shipped to arrive a few days before the beginning of the month. Recurring orders can easily be suspended for one or more months, or cancelled, when your transit needs change.

  • Ordering: To create a Recurring Order, click on Recurring Orders and select your transit system.
    • Select your product from the transit system order form.
    • Choose desired product quantity.
    • Select the starting month for your order.
    • Select Start and Destination points, if applicable.
    • Select Shipping Method.
    • Select Payment Options.
    • Click the "Create Recurring Order" button
    • Repeat this process to create recurring orders for additional products
    • Once your recurring orders are created, you can edit, suspend, or cancel them from the Recurring Orders section located under Manage Account.
  • Accounts: All purchases on MTA.CommuterDirect.com® require an account. If you already have an account with us, please log in using the form at the top of the page. If you do not have an account with us, please setup an account so you can have access to all the great features available to MTA.CommuterDirect.com® customers.
  • SmartBenefits and Employer Debit Cards: You are able to pay for your purchase using SmartBenefits or Employer Debit Cards if your employer provides these transit benefits and you are registered for them. You must have a personal credit card saved in your account to secure a SmartBenefits promise.
  • Shipping Information: Please note there is a shipping charge on every MTA.CommuterDirect.com® order each time an order is shipped. The shipping charge, however, will be waived on MARC, MTA Commuter Bus, or VRE orders shipped under the US First-Class Mail option. Recurring orders are processed and shipped before the pass period begins, you can expect delivery of your order a few days prior to the beginning of the pass period. For more information about our shipping policies, rates, and carriers please visit our Help & Information System.
  • One-time Orders for January Tickets: If you are trying to place a onetime order for a January ticket, please note that pass availability is based on the shipping date, and orders that will be shipped before the 11th will be for the current month's (December's) passes. We encourage you to create a recurring order starting for January. Recurring orders will be automatically sent each month provided there is a valid payment method in your account wallet (SmartBenefits, employer sponsored debit card, credit card, etc.) with no further action required by you.

News...

Commuter Stores, Call Centers closed December 24-25, January 1

Arlington Commuter Stores, Mobile Commuter Stores, CommuterDirect.com Customer Service Call Center, and ART - Arlington Transit Call Center will be closed Monday, December 24, Tuesday, December 25, 2018, and Tuesday, January 1, 2019. Arlington County government offices and libraries will be closed. ART will have regular weekday service December 24. On December 25 and January 1, ART 41, 42, 43, 45, 51, 55 and 87 will operate on Sunday schedules. All other ART routes will not operate.

CommuterDirect.com orders placed after 2pm on Friday, December 21, 2018 will be processed and shipped on Wednesday, December 26, 2018.

CommuterDirect.com orders placed after 2pm on Monday, December 31, 2018 will be processed and shipped on Wednesday, January 2, 2019.
December 18, 2018, Commuter Store