CommuterDirect.com requires account holders to have at least one personal credit card on file. Many customers always use employer-provided transit benefits to pay for the products they purchase on CommuterDirect.com. In order to get transit tickets and passes to our customers on time, we usually have to ship them before employer-provided benefits are funded. Having a credit card on file ensures that customers have a way to pay for their order if their employer does not fund their transit benefit. As long as the employer benefit continues to be funded on schedule, your credit card will not be charged.
To avoid having a credit card on file, customers can allocate their employer-provided benefit to a brick-and-mortar Commuter Store, and pick up tickets and passes there after the benefit is funded.