Help Index

Refunds

How can I get a refund for my VRE ticket?

If you would like to receive a refund for your VRE train tickets, please return your ticket either priority or certified mail (for tracking purposes only) to the address below, with a letter saying why you are returning the pass. Please note that the tickets must be postmarked before the LAST DAY OF PREVIOUS MONTH for full refund (excluding shipping cost, if applicable).

CommuterDirect.com
P.O. Box 12176
Arlington, VA 22219

VRE return/refund policies

Single-Ride and Ten-Trip Tickets expire six months after first validation or one year after purchase, and are nonrefundable. Seven-Day Tickets expire five days after first validation or one year from purchase, and are nonrefundable. Step-Up Tickets expire one year from purchase and are nonrefundable. Monthly Tickets are valid for one calendar month and are refundable under the following conditions:

  • Return postmarked prior to effective month: 100% refund
  • Return postmarked 1st through 10th of effective month: Two Single-Ride full fares for the applicable zone pairing will be deducted from refund for each service day prior to the post mark on the returned ticket.
  • Return postmarked after the 10th of the effective month: 0% refund
  • The $116 Metrorail portion of a Transit Link card is nonrefundable after the first of the month.
  • The $116 portion of the Transit Link card is nonrefundable once it has been used in the Metro system.
  • If your VRE TLC ticket becomes damaged, ONLY WMATA can provide you with a substitute pass. These passes are ONLY available at the Metro sales office.

How can I get a refund for my MARC ticket?

If you would like to receive a refund for MARC a ticket or pass, please return the ticket using either priority or certified mail (for tracking purposes only) to the address below, with a letter of saying why you are returning the ticket. Please note that the tickets must be post marked before LAST DAY OF PREVIOUS MONTH for full refund (excluding shipping cost, if applicable).

CommuterDirect.com
P.O. Box 12176
Arlington, VA 22219

MARC return/refund policies

One-Way tickets expire 6 months from date of purchase and are nonrefundable. Weekly tickets are valid for one calendar week and are refundable if the return postmark is dated no later than 11:59 p.m. the Friday prior to the effective week. Monthly tickets are valid for one calendar month and are refundable, based on the return postmark date, as follows:

  • Postmarked prior to effective month: 100% refund
  • Postmarked 1st through 5th of effective month: 75% refund
  • Postmarked 6th through 10th of effective month: 50% refund
  • Postmarked after the 10th of effective month: 0% refund
  • The Metro fare portion of the Transit Link card ($117) is non-refundable once it has been used in the Metro system.
  • If your MARC TLC ticket becomes damaged, ONLY WMATA can provide you with a substitute pass. These passes are ONLY available at the Metro sales office.

How can I get a refund for my MTA Commuter Bus ticket?

If you would like to receive a refund for a MTA Commuter Bus ticket or pass, please return the ticket using either priority or certified mail (for tracking purposes only) to the address below, with a letter of saying why you are returning the ticket. Please note that the tickets must be post marked before LAST DAY OF PREVIOUS MONTH for full refund (excluding shipping cost, if applicable).

CommuterDirect.com
P.O. Box 12176
Arlington, VA 22219

MTA Commuter Bus return/refund policies

Ten-Trip tickets expire 6 months after date of purchase and are non-refundable. Monthly tickets are valid for one calendar month and are refundable, based on the return postmark date, as follows:

  • Postmarked prior to effective month: 100% refund
  • Postmarked 1st through 5th of effective month: 75% refund
  • Postmarked 6th through 10th of effective month: 50% refund
  • Postmarked after the 10th of effective month: 0% refund
  • The Metro fare portion of the Transit Link card ($179) is non-refundable once it has been used in the Metro system.
  • If your TLC ticket becomes damaged, ONLY WMATA can provide you with a substitute pass. These passes are ONLY available at the Metro sales office.

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